Refund policy

Return & Refund Policy

Thank you for shopping with That Blind Homesteader! Many of our products are made especially for you when your order is placed. Because these items are made to order, we generally cannot accept returns or exchanges due to a change of mind, ordering the wrong size or color, or other customer ordering errors.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number, a description of the problem, and clear photos showing the issue.

Once the issue is reviewed and approved, we will work with you to provide an appropriate replacement or refund at no additional cost.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations cannot be guaranteed. If you need to make a change or cancel an order, please contact us as quickly as possible. Once an item has entered production, we may no longer be able to change or cancel it.

Sizing

Please review the sizing information provided on the product listing before ordering. Because our products are made to order, we cannot generally offer refunds or exchanges when the incorrect size is ordered.

Lost or Missing Packages

If tracking shows that your package has been lost in transit or your order has not arrived within the expected delivery window, please contact us so we can investigate the issue.

If tracking shows an order was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your local carrier. We will be happy to help determine what options may be available.

Exceptions

Nothing in this policy limits any rights you may have under applicable law.

Questions or Problems With Your Order?

Please contact That Blind Homesteader through our store contact form and include your order number so we can help.